Delivery Information
HAPPY NEW YEAR!
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CURRENT TURNAROUND: 7 BUSINESS DAYS
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​Free GB* delivery (via Royal mail 2nd Class) is included in the price**. If you wish to upgrade to a faster shipping service, please see the options at the checkout.
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Orders usually*** take 2-3 business days to arrive once they have despatched. (Please refer to turnaround times below)
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***PLEASE NOTE THAT THE INDUSTRIAL STRIKE ACTION PLANNED BY THE ROYAL MAIL MAY AFFECT HOW LONG YOUR ORDER TAKES TO ARRIVE.
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All Website Orders: Ready for despatch 7 working days after you place an order.
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Please note that due to Brexit & the associated changes in Cosmetic Regulation, I regret that I can no longer ship to Northern Ireland or the EU. Delivery is to England, Wales & Scotland only.
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**Please note that free delivery does not extend to orders of custom or branded mini soap bars/guest soaps. Postage for these orders will be detailed on your quotation.
Return Policy
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In the first instance, if there is a problem with your order, please contact me via the Get in Touch page or send an email to Kelly@soapimi.co.uk. As I small business, I pride myself on my high level of personal customer service.
Soapimi​​ accepts return within 14 days if products are not used, unwrapped, or otherwise manipulated. Products need to be returned in original packaging. No products may be returned to Soapimi without the prior written consent of Soapimi and may be subject to a return charge. Please note that I may ask you to provide photographic proof or any issues.